{"id":1895,"date":"2020-07-14T02:34:56","date_gmt":"2020-07-13T19:34:56","guid":{"rendered":"https:\/\/www.cloudcallcenterthailand.com\/w2\/?p=1895"},"modified":"2020-07-28T19:48:30","modified_gmt":"2020-07-28T12:48:30","slug":"report-callcenter-agent-login-mode","status":"publish","type":"post","link":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/","title":{"rendered":"Report Callcenter Agent Login Mode"},"content":{"rendered":"\n<figure class=\"wp-block-gallery aligncenter columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"424\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/report-agent3-1024x424.png\" alt=\"\" data-id=\"1898\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/report-agent3.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/report-agent3\/\" class=\"wp-image-1898\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/report-agent3-1024x424.png 1024w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/report-agent3-980x405.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/report-agent3-480x199.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<figure class=\"wp-block-gallery aligncenter columns-1 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/dashboard2020-01-1024x731.png\" alt=\"\" data-id=\"1909\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/dashboard2020-01.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/advance-dashboard-callcenter\/dashboard2020-01\/\" class=\"wp-image-1909\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/dashboard2020-01-980x700.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/dashboard2020-01-480x343.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"1024\" height=\"225\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report1-1024x225.png\" alt=\"\" data-id=\"2173\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report1.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report1\/\" class=\"wp-image-2173\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report1-980x215.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report1-480x105.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"174\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report2-1024x174.png\" alt=\"\" data-id=\"2174\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report2.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report2\/\" class=\"wp-image-2174\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report2-980x166.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report2-480x81.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report3-1024x462.png\" alt=\"\" data-id=\"2175\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report3.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report3\/\" class=\"wp-image-2175\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report3-980x442.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report3-480x217.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"219\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report4-1024x219.png\" alt=\"\" data-id=\"2176\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report4.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report4\/\" class=\"wp-image-2176\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report4-980x210.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report4-480x103.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"178\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report5-1024x178.png\" alt=\"\" data-id=\"2177\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report5.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report5\/\" class=\"wp-image-2177\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report5-980x170.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report5-480x83.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"214\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report6-1024x214.png\" alt=\"\" data-id=\"2178\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report6.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report6\/\" class=\"wp-image-2178\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report6-980x204.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report6-480x100.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"164\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report7-1024x164.png\" alt=\"\" data-id=\"2179\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report7.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report7\/\" class=\"wp-image-2179\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report7-980x157.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report7-480x77.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report8-1024x551.png\" alt=\"\" data-id=\"2180\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report8.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report8\/\" class=\"wp-image-2180\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report8-980x527.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report8-480x258.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"297\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report9-1024x297.png\" alt=\"\" data-id=\"2181\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report9.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report9\/\" class=\"wp-image-2181\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report9-980x284.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report9-480x139.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"496\" src=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report10-1024x496.png\" alt=\"\" data-id=\"2182\" data-full-url=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report10.png\" data-link=\"https:\/\/www.cloudcallcenterthailand.com\/index.php\/2020\/07\/14\/report-callcenter-agent-login-mode\/cloudcallcenter-report10\/\" class=\"wp-image-2182\" srcset=\"https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report10-980x475.png 980w, https:\/\/www.cloudcallcenterthailand.com\/wp-content\/uploads\/2020\/07\/cloudcallcenter-report10-480x233.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013 Reports Break \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19 \u0e01\u0e32\u0e23\u0e1e\u0e31\u0e01\u0e2a\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48 \u0e41\u0e15\u0e48\u0e25\u0e30\u0e1b\u0e23\u0e30\u0e40\u0e20\u0e17<br>\u2013 Calls Detail \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 + \u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e17\u0e19\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e2a\u0e32\u0e22<br>\u2013 Calls per hour \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e23\u0e32\u0e22\u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07 \u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21<br>\u2013 Calls per Agent \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e44\u0e14\u0e49\u0e02\u0e2d\u0e07 Agent \u0e41\u0e15\u0e48\u0e25\u0e30\u0e04\u0e19\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e40\u0e27\u0e25\u0e32\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e04\u0e38\u0e22\u0e2a\u0e32\u0e22\u0e19\u0e32\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14<br>\u2013 Hold Time \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22 \u0e40\u0e1b\u0e47\u0e19\u0e41\u0e1a\u0e1a\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32 0-10 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35 ,11-20 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35 21-30 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19 \u0e41\u0e22\u0e01\u0e15\u0e32\u0e21\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21<br>\u2013 Login Logout \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48 \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e01\u0e32\u0e23 Login \u0e40\u0e02\u0e49\u0e32\u0e17\u0e33\u0e07\u0e32\u0e19\u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a \u0e40\u0e27\u0e25\u0e32\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32 Login<br>\u2013 Ingoing Calls Success \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e41\u0e22\u0e01\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e44\u0e14\u0e49\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22\u0e23\u0e27\u0e21 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<br>\u2013 Graphic Calls per hour \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e41\u0e15\u0e48\u0e25\u0e30\u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07 \u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e41\u0e25\u0e30\u0e23\u0e27\u0e21\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14<br>\u2013 Agent Information \u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 Agent \u0e23\u0e32\u0e22\u0e1a\u0e38\u0e04\u0e04\u0e25<br>\u2013 Agents Monitoring \u0e14\u0e39\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e02\u0e2d\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21\u0e41\u0e1a\u0e1a Real time \u0e27\u0e48\u0e32\u0e07\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e2b\u0e23\u0e37\u0e2d\u0e1e\u0e31\u0e01\u0e2a\u0e32\u0e22<br>\u2013 Trunks used per hour \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e2a\u0e31\u0e0d\u0e0d\u0e32\u0e13\u0e02\u0e2d\u0e07\u0e40\u0e25\u0e02\u0e2b\u0e21\u0e32\u0e22 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e40\u0e02\u0e49\u0e32 \u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e2a\u0e32\u0e22\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a \u0e23\u0e2d\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19\u0e2a\u0e32\u0e22<br>\u2013 Incoming calls monitoring \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e41\u0e1a\u0e1a Real Time \u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e27\u0e31\u0e19 \u0e02\u0e2d\u0e07\u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e40\u0e23\u0e35\u0e22\u0e01\u0e40\u0e02\u0e49\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21<br>\u2013 Campaign monitoring \u0e14\u0e39\u0e2a\u0e16\u0e32\u0e19\u0e30 Real time \u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e41\u0e25\u0e30\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e2d\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-0 is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><\/ul><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2013 Reports Break \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19 \u0e01\u0e32\u0e23\u0e1e\u0e31\u0e01\u0e2a\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48 \u0e41\u0e15\u0e48\u0e25\u0e30\u0e1b\u0e23\u0e30\u0e40\u0e20\u0e17\u2013 Calls Detail \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 + \u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e01\u0e32\u0e23\u0e2a\u0e19\u0e17\u0e19\u0e32\u0e41\u0e15\u0e48\u0e25\u0e30\u0e2a\u0e32\u0e22\u2013 Calls per hour \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e23\u0e32\u0e22\u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07 \u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21\u2013 Calls per Agent \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e44\u0e14\u0e49\u0e02\u0e2d\u0e07 Agent \u0e41\u0e15\u0e48\u0e25\u0e30\u0e04\u0e19\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e40\u0e27\u0e25\u0e32\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e04\u0e38\u0e22\u0e2a\u0e32\u0e22\u0e19\u0e32\u0e19\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u2013 Hold Time \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22 \u0e40\u0e1b\u0e47\u0e19\u0e41\u0e1a\u0e1a\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32 0-10 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35 ,11-20 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35 21-30 \u0e27\u0e34\u0e19\u0e32\u0e17\u0e35\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e19 \u0e41\u0e22\u0e01\u0e15\u0e32\u0e21\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21\u2013 Login Logout \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48 \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e01\u0e32\u0e23 Login \u0e40\u0e02\u0e49\u0e32\u0e17\u0e33\u0e07\u0e32\u0e19\u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a \u0e40\u0e27\u0e25\u0e32\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e02\u0e2d\u0e07\u0e41\u0e15\u0e48\u0e25\u0e30\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32 Login\u2013 Ingoing Calls Success \u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e41\u0e22\u0e01\u0e41\u0e15\u0e48\u0e25\u0e30\u0e01\u0e25\u0e38\u0e48\u0e21 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e44\u0e14\u0e49\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22\u0e23\u0e27\u0e21 \u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u2013 Graphic Calls per hour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"1920","footnotes":""},"categories":[135],"tags":[134,127,131,133,132,129,130,128],"class_list":["post-1895","post","type-post","status-publish","format-standard","hentry","category-report","tag-callcenter-agent","tag-report","tag-report-agent","tag-report-agent-callcenter","tag-report-agentcallcenter","tag-report-callcenter","tag-reportagent","tag-reportcallcenter"],"_links":{"self":[{"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/posts\/1895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/comments?post=1895"}],"version-history":[{"count":7,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/posts\/1895\/revisions"}],"predecessor-version":[{"id":2185,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/posts\/1895\/revisions\/2185"}],"wp:attachment":[{"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/media?parent=1895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/categories?post=1895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cloudcallcenterthailand.com\/index.php\/wp-json\/wp\/v2\/tags?post=1895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}